We cover ALL species! Inclusive of all large and farm animals, wildlife, exotics and small companion animals. Our nurses are adept at triaging calls of any nature and navigating the client with their expertise and in relation to your specific clinic instructions.

Not at all! Our service is tailored to your clinic needs and you are in control. Divert your phones as and when you need us. This can be per hour, day, night, weekends or public holidays. We have small GP clinics, large hospitals and emergency centres who all vary in their use of our service.

We find many clinics use us:

• In conjunction with their current AH service.
• As their current AH service: (Do not provide an After Hours Service).
• Overflow calls in peak periods.
• Weekends or public holidays only.
• Relocation and renovations.
• Weather and natural disasters.
• For staff sickness or shortage.
• Holiday and leave coverage.
• Team meeting coverage.
• Staff parties.
• Giving their team a well earned rest!

We do not provide trials as such. However our pricing is based on a monthly subscription, so 4 weeks is a good frame of time to see call patterns, commonalities in enquiries and volumes of AH referral to your service or others for example. You can opt out at anytime penalty free however set-up fees and the current month are not refundable.

The monthly fee starts at just $445 including GST and merchant fees. We also have solutions for multi practice organisations available. Please call us on 1300 361 469 or email sales@vetcheck247.com.au to discuss pricing for your practice.

Our phone system will automatically detect the incoming call number. Where this is a diversion directly from your clinic phone number this is shown as the caller identification. Where callers are not directly diverted from the clinic number, the nurse will always ask their clinic name in order to follow your unique clinic instructions accurately.

No, we have a very diverse team! The majority of our nursing team are Australian based and they triage our calls from 7am - 11pm each day. We have a smaller team of UK based nurses who triage our calls post 11pm and through to 7am the next day.
This means any nurse you or your client talks to is alert, awake and ready to go. All of our nurses have a national qualification with a minimal 6 years of experience. Our nurses are trained in region specific situations, multi species and have ongoing CPD expectations here at VC247.

Our team of veterinarians are located all around the world Our phone system will automatically detect the incoming call number. Where this is a diversion directly from your clinic phone number this is shown as the caller identification. Where callers are not directly diverted from the clinic number, the nurse will always ask their clinic name in order to follow your unique clinic instructions accurately. Our veterinarians range in skill set and experience and are comfortable with all small animal cases, large and farm animals, equine and exotics.

No, at Vetcheck247 we do not have access to your Practice Management software.
For appointment and admin enquiries, we will send a call log directly to the email address or addresses provided. When you register with us we ask for many specific details to your clinic and how you want us to navigate enquiries such as appointments, prices, surgical etc and or client communication such as pathology results, in patient updates, anything you can think of really.

For every single call we take, a detailed call log is always completed. This may include new clients, existing clients and members of the public. Each call is assessed by our nursing team in relation to the situation presented and your clinic’s specific instructions.

The great thing about us, is we are available 247! If a change if required within 24 hours we ask you to call through to the triage nurses who can make an immediate roster update.
If the change is for the following day or in future we recommend emailing Kate our Clinic Manager at clinicsupport@medechat.com.au or on her support line 1800 225 226.

Yes! Our Clinic set-up form specifies “client types” with 3 options:

• Existing clients only
• New clients in life threatening situations (you can stipulate this eg Code orange & above)
• Will see ALL

We can still assist these clients by providing a Medechat or referring elsewhere
Our Clinic induction template also goes into details about your fees, payment plans offered, wildlife and stray calls, and many other areas so our nurses can handle any question your client may have.

Yes! This is one of our features we are very proud of; the ability to take prepayments.
We have all been on call where the client either doesn’t show up, doesn’t have any money or becomes a bad debtor. We don’t want this to happen to you.
We also know, as veterinary professionals, the anxiety your team can have with stating payments and fees especially in an after hours capacity where staff may be limited and fatigued and dealing with an emotional client. Let us take the load and we can take your fee upfront and then the nurse advises of potential extra costs, before your vet steps foot into clinic.

The beauty of VetCheck 24/7 is we are here anytime. We cater to you and what your team needs. Have a 2 hour team meeting once a month ? No problem. We are flexible in order to help you and your team when you need us.

Most definitely! Kate our Clinic Manager can speak to you directly and work out what calls we cover for you during this time or period.

We have many veterinarians who, as we know, are very altruistic people and always go above and beyond for their clients and their animals. Even in clinics where you have trained your clients to 'only call you when they need you'; is this cost effective to you? Are you giving away free advice? Is this impinging on your work/life balance?
Using Vetcheck 247, our nurses are that filter for you.
In situations where the nurse does contact you, you can always elect to speak to the client directly with the call being transferred to you.

The great thing about us, is we are available 247! If a change if required within 24 hours we ask you to call through to the triage nurses who can make an immediate roster update.
If the change is for the following day or in future we recommend emailing Kate our Clinic Manager at clinicsupport@medechat.com.au or on her support line 1800 225 226.

VetCheck 24/7 is perfect for these situations and where the Veterinarian is busy. Vets we know are always seeing another patient, in surgery, admitting another, attending on a calving and so on. Using us, our nurses can liaise with you when you will be ready to see the next patient, if you are in transit and schedule your patients at times that suit you best. Instead of playing phone tag, wasting time and being interrupted use us!
We have SMS so can text you the client details to keep you up to date if you cannot immediately check emails.

No bother at all. Our nurses filter all client communication. An incoming call consists of a nurse taking information from your client, triaging the situation and then in accordance with your instructions providing a recommendation . The nurse will put the client on hold and contact your AH Vet to ascertain:

1. If you are available.
2. If you can see this client and situation.
3. Confirm timing.
We also have capability if necessary to SMS. We never release Vet contact numbers. As the AH Vet you do not need to verbally speak to a client unless you want to. Our nurses do the rest!